Frequently Asked Questions
Patient responsibility invoices are sent out either monthly or bimonthly depending on the program. We will inform you at the time of service how often you should expect to receive a bill.
The deposit is held as a credit until you have completed services with Addus. Upon completion of services, we will apply the balance to your final bill and refund the difference.
We are contracted with a number of insurance companies and state agencies and can check coverage for you prior to starting care. Please contact our centralized customer service center at (888) 233-8746 and we will be happy to help you determine your level of coverage.
Contact our centralized reimbursement number at 877-244-5411 and we will be happy to help you.
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